FAQ

Tu-Lu's Bakery

What do you use instead of wheat flour in your Baked Goods?

Every product is different, but most contain some combination of rice flour, tapioca flour and potato starch.

Do your products contain Preservatives?

No, our products do not contain preservatives. They are also free of hydrogenated oils, making all of our products trans-fat free.

Are your products made in a Dedicated Gluten-Free Facility?

Yes! We are proud to say our store is 100% Gluten-Free!

Can I order Cupcakes on your Website?

Unfortunately cupcakes are difficult to ship intact, so they are only available locally in the Manhattan area.

We use a Messenger Service for Manhattan Residents which will get your order to you within 2.5 hours.

The following are the Delivery Fees in Manhattan:

Below Canal Street: $15.50
Canal Street – 71st Street: $12.50
72nd – 85th Street: $15.50
86th – 95th Street: $18.50
96th – 105th Street: $23.50
$30.00 for Large Orders M-F
$30.00 for all Weekend Deliveries
*An additional $5 will be added to orders delivered between the hours of 5:00 PM – 9:00 PM

Please note that Tu-Lu’s is not responsible for any potential mishaps that may occur during delivery transit.  We strongly suggest that all Cakes, Cupcakes or Glazed Items be refrigerated immediately to prevent melting.  Thank you.

What is your Shipping Policy?

Tu-Lu’s ships Orders via UPS on Mondays, Tuesdays & Wednesdays.  Most orders placed after 2:00 PM on Wednesdays will be shipped the following Monday morning unless you arrange for an expedited delivery.

Freshness is our top priority!  We don’t want your treats sitting in the post office over the weekend!
We will determine the best day to ship according to UPS’ delivery date. If this is a concern please call the bakery.

Our standard shipping method is UPS Ground & shipping time estimates are as follows:
Northeast: 1-2 business days
Southeast: 2-3 business days
Southwest: 1-2 business days
Midwest: 2-3 business days
West Coast: 3-4 business days

Please note that these are estimated times. You are only guaranteed an exact receiving date, if you choose to get your package overnighted or 2-day.  Please call the Bakery if you would prefer one of these options.

Since our products are made without preservatives, the faster our items are shipped to your destination, the better!

What is the Shelf Life of your Products?

We recommend eating our baked goods within a day or two….if they last that long! Placing them in airtight container will help preserve freshness. All cakes and cupcakes should be refrigerated and taken out 45 minutes before eating. If you would like to freeze your baked goods, toasting the muffins and heating up the cookies should help bring them back to life.

Do you have a Storefront?

Yes!

NYC: We are located at 338 East 11th Street (between 1st and 2nd Avenues) in NYC’s East Village.

Do you take Credit Cards?

Yes! We take all credit cards, but we do have a $7 minimum.

What is your Email Address?

NYC: Please email us at jamie@tu-lusbakery.com